
The Expectation Management Conundrum
According to the latest customer service research, the age-old adage “Under promise, over deliver” doesn’t hold water. There is little charm in over delivering.… Read the rest
By Markku W
According to the latest customer service research, the age-old adage “Under promise, over deliver” doesn’t hold water. There is little charm in over delivering.… Read the rest
By Markku W
Somehow, employee burnout has become synonymous with the hard-working spirit of Americans. The image of the coffee-chugging, bleary-eyed employee running around trying to make meetings and catch up on work has become far too common. Burnout has traditionally been viewed as an individual’s problem, when really it is an organizational one.… Read the rest
By Markku W
Who doesn’t entertain the thought of buying a lottery ticket when the stakes are high. We like the thrill of taking a chance on winning big. Therefore, it is easy to understand why United Airlines got all excited with the idea of replacing bonuses with a lottery to motivate employees.… Read the rest
Our mission is to work with companies to create corporate cultures where rest and recharge through vacation is an integral part of employee engagement. Our passion is to help your organization retain and empower its valuable talent resources by developing and incentivizing smart vacation practices that fit your business goals.
We’re seeking individuals and organizations who want to explore prevailing attitudes about paid time-off and forge new vacation strategies that change their business landscape.